A parent who rushes in to pick up a brand new prescription for a bed-wetting child who's going on a school field trip (like, leaving in a half hour). We don't have the strength they need, we call around to find it, get the Dr.'s office to re-send the script to the other pharmacy, and she rushes off. Hmmmm. You mean she's going to send this kid off on an overnighter with a brand new prescription he's never taken before and hope everything goes fine?
A female patient being checked out with a new prescription for a psychiatric drug. Paid up, ready to go, and then mentions that she and her husband are actively trying to get pregnant, and that she didn't mention this to the doctor. Hmmm. That definitely would have been a good thing to mention somewhere during the discussion -- this isn't M & M's we're taking here. In fact, we check the literature and find you don't want to be taking this drug during pregnancy, especially the early stages. We pony up with a refund and she decides to call her doctor tomorrow.
It's chaotic, and we're having the usual back-and-forth-question-and-answer discussion with a customer to try and determine the insurance plan to which we bill their prescription. Phone calls, trial and error, a few more questions, doctor NPI search, several interruptions, customer hovering and waiting expectantly and being told it's gonna be a few more minutes and we'll call you when it's ready and finally we are ready with the prescriptions and applicable co-pays. Customer looks wide-eyed and then informs us he didn't bring any money with him. Hmmm. I want to pound my forehead on the counter.
A customer who squawks about a 3.00 copay comes in for an antibiotic which, she informs us, is for an infection she contracted from a pedicure. Hmmmm. I've never had a pedicure. How much are they?
We always double-count controlled meds that are dispensed by the Scriptpro (automatic 'counting' robot machine). I decide to randomly double-count some other meds too. Every single damn one seems like it's off by one or has broken tablets or fragments in it. Hmmm. I wouldn't blame a customer at all for getting mad about that -- they're paying for it, after all. But we don't have time to double-count all of them, so I hold my breath and hope.
I LUV my great technicians, but I worked with one this week who I don't see that often. Every time she prepared an antibiotic suspension or tube of cream she covered up every pertinent part of the manufacturers label (that I obviously want to see in order to check the thing) with our store prescription label and wrapped it in enough tape to seal a mummy. I don't mean to be picky here, but when I check something I like to see the original label, NDC number and bottle size. Hmmm. I can't see through your label and I sure as heck can't peel it off through all those layers of tape. Maybe I could dig through the garbage to find the box? Whaddya think I'm doin' over here anyway? I'm checking! I REALLY AM!