Did you ever fill prescriptions for a customer who WORKS for the very insurance company you are billing, and argues with you about the copay? This guy today is telling me how the copays are wrong and proceeds to explain some complicated formula of how they are supposed to come out. I also had a guy get mad because the insurance company (that his wife works for) didn't cover his Golytely. Of course both these individuals decided to launch into their little discourse right at closing time.
....... the hell???? You guys know darn well that the prescription is billed online and your company's computer tells us how much to charge you. Why is it such-and-such a copay? ----
I dunno, YOU tell ME !!!