OK, so we're at an impasse here --- you can't come up with any insurance information and have decided to annoy everyone who's waiting while you pace around in front of the counter with your cell phone, calling God knows who to demand that information because heaven forbid you should be responsible for having a clue.
Even if there was not a pandemic flu going around, I would issue the same warning:
Do not, I repeat, DO NOT hand me your icky-sticky cell phone and expect me to talk to whoever is on the other end because you "don't understand what I need." Today, I could not think of anything more obnoxious. Ugh.
PS... What I need is your damn card.