"I want to get some prescriptions refilled and I have new insurance."
Me: OK, what is the insurance?
"It's BigBoyHMO but I don't have a card yet."
Me: Well, I would probably just need your I.D. number.
"Well, they haven't sent me a card yet and I need to refill these now, because I didn't refill them last month because I didn't have insurance."
Me: To bill them to insurance I will probably at least need your I.D. number. We can get them filled and you can bring the information when you come and get them.
" I need to know the prices though. I think generics are $5 but I need to know what the brand name copays are."
Me: (reaching for my Harry Potter divining hat to ascertain her copays): Stop this merry-go-round, I'm getting nauseous.