E-prescribing, faxing, and electronic transmission of prescriptions to pharmacies can be ultimately more efficient, and I suppose it's an advancement in patient care, BUT...... sometimes I just can't shake the thought that it's yet another way to relieve people of their own damn responsibility in this going-to-the-doctor thing.
Guy walks in and plops a bottle of prescription lotion on the counter. There is no prescription label on it. He wants a refill.
OK, everybody out there knows the drill, right? --- the detective work now begins (for which I have NO time and even less interest.) Making a very long story short here, he got it when he got out of the hospital in another part of the state. We did not fill it. He can only give us a vague approximation of the doctor's name. We look at his profile and make a crude guess as to who the doctor is from some of his other prescriptions (luckily, there's kind of a "sound alike" name on his profile.) Guy insists we call right then and there. Person on the other end says please fax a refill request. We do, and convince the guy to check back with us later. All other people waiting in line behind him are now very cranky.
Doctor's office calls back a couple hours later...."he was handed a prescription for that with refills. Please ask him for it." OK, fair enough, but we all know what comes next.
We call the guy..... he claims he does not have the prescription (at least, that's the gist of a phone call that again lasts WAY too long.) We fax the doctor's office back again. Later, guy calls back, apparently rifling through a stack of prescriptions he has now found. After keeping my tech on the phone even longer and asking her to tell him what each one is for, he now apparently discovers the prescription. The whole idea that he would need to BRING that IN to the pharmacy seems to irritate and puzzle him.
Total time spent on this entire odyssey: WAY WAY WAY too much.
It makes me furious when I find out that someone was given a prescription and that same person sends me on a wild goose chase because they don't get the whole "you bring THAT to your pharmacy and they fill it" idea.
Is this, like, a totally outdated thing now??