Friday, December 31, 2010

Dazed and Confused

There are some days when people say things that are so puzzling, so..... jaw-droppingly dumb, that you are literally struck speechless. It's the kind of thing where the "crickets chirping" sound effect really comes to mind. What's even more irritating is that the person saying these things to you starts to get agitated like you are the idiot.

Today a woman had the entire pharmacy staff searching for prescriptions that her doctor 'should have called in.' She was getting quite annoyed. Finally, after several minutes of multiple people scrambling around, I asked her if the doctor's office may have handed her the written prescriptions. She exhaled loudly, sniped "well yes they DID, but I left them at HOME."

Crickets. We all just stood there.

Another person wanted us to transfer a prescription to another pharmacy. He did not, however, know the name or phone number of said pharmacy.

Silence. Crickets.

Another person needed a refill, and was told the prescription had expired and would need doctor authorization. "It has NOT expired," she screeched. "The label says, refill as needed until 12/29/2010 !!!!"

Silence. Crickets.

Two other recurring events today:
1. People who were given new prescriptions for all their chronic meds at a doctor's appointment. Some time later they call in and ask me to call the doctor for refills, because "I don't know what I did with the prescriptions."
This is THE biggest freakin' waste of everyone's time, ever, in my opinion. Once again, it is people taking no responsibility for anything. Burns me up.

2. People who allow us to fill multiple prescriptions, bring them to the counter, explain them, package them up, ring them up, and then (and ONLY then) inform us that "I didn't bring any money today."

There's those crickets again.

And the band plays on into 2011. Happy New Year, I guess!


Anonymous said...

breathe in. pause. breathe out. pause. repeat.

Grumpy, M.D. said...

I hope 2011 brings fewer morons.

But I doubt it.

The Redheaded Pharmacist said...

This is why there are so many bloggers that work in a pharmacy. The customers that walk through the doors at work provide an almost endless supply of stories to share. Happy New Year Frantic!

Anonymous said...

How do you avoid committing murder on a daily basis?

Hopalong Ginsberg

lovinmyjob said...

I loved this one:
This is supposed to be workers comp

o.k. I need some info. First of all, who is your employer.

I don't know

You don't know? Uh, who pays you?

I don't know.

You don't know who you employer is or who pays you, but you DO know that this is workers comp?
I hear the crickets. They are acallin'