A couple of encounters with pharmacy on the 'customer' side of things for me lately....
subsequent to the ER visit mentioned in my last post, we were given a prescription for 9 tablets of generic Zofran for nausea. I usually get prescriptions filled at the pharmacy where I work, but circumstances required me to go to a nearby chain store ( shall remain nameless, rhymes with Schmalgreens). They weren't too busy. I was out of there in 10 minutes.
Got home, opened the bag and observed that the prescription was labeled for 9 tablets, billed for 9 tablets, and filled with 30 tablets (ie, the label was placed on a box of 30 and I got all of them). Also observed that the patient address on the label was over 10 years old and had not been updated with the address shown on the prescription.
A few days later, a neighbor of mine (senior citizen) was telling me about getting a prescription from his local grocery store pharmacy. It was for a topical gel. They called him the next day and asked him to bring the prescription back, as they had discovered on their QA audit that they gave him the wrong strength. He did, they apologized profusely, filled the correct one and (to their credit) they refunded his $200+ copay.
True, none of these things would have killed anybody. It just caused me the tiniest bit of discouragement. And I don't even use pharmacies that often!