Even though most people have caller I.D. these days, when I call a customer's home from the pharmacy the FIRST thing I do when they answer is identify myself -- who I am, and where I'm calling from. THEN, I ask if I can speak to the person I'm looking for. I figure this is common phone etiquette and they know up front that I am not a telemarketer or some other nuisance call. I got a phone call the other day at home that went:
Me (not recognizing the number but answering anyway): Hello?
Caller: Is Mrs. McGillicuddy there?
Me (pretty sure this is no one I wish to speak to but still don't know who it is): No, she's not.
Can I take a message?
Caller: Well...uh... is Mr. McGillicuddy there?
Okay, at this point I feel under no obligation to answer any more questions till the caller identifies THEMSELF. I find this really obnoxious. People will call the pharmacy and ask for a certain person. When told they are not there, they'll ask for another person. When they are not there either, they'll say "Well, who is there today?" I STILL have no idea who I'm talking to and now I have to give them a rundown of the entire staff? Nuh-uh.
Or sometimes it will go:
Me: Frantic Pharmacy, this is Lucy speaking.
Caller: "WHAT IS YOUR FAX NUMBER?" (or, "DO YOU CARRY OXYCONTIN 60MG?" or, "DID YOU GET A PRESCRIPTION FOR ETHEL MERTZ TODAY?")
Am I not justified in asking ...... WHO ARE YOU ????
(..... sorry about all the CAPITALS.)