Customer: "I'm picking up a prescription."
Then what follows is.......silence. Stare.... More silence. I wait for it....... I know it's coming.... they're going to give me the name --- the name, I need a name, gimme a name.......... any minute now, c'mon...................aw, hell, I guess not. I'm gonna have to ask the question.
Me: "OK, who is the prescription for?"
Silence. Longer stare. More silence.
I'm on the verge of laughing, or crying. This is my life.
This scenario, in various forms, repeated itself several times this week. I find myself puzzling over it. I'm trying to rationalize it. Maybe it has to do with prescriptions being sent electronically. Do people think maybe a photo or physical description accompanies the prescription, so we just know who they are? Maybe I can match up the prescription with their outward symptoms? (sniffling, red eyes, coughing, rash?) Yes folks, in this depersonalized, bar-coded, anonymous world we live in, we still need your name. Please.