Wednesday, August 14, 2013

Wait, Wait.... I know the Answer

A physician called the other day with a question and I drew a complete blank.  To be honest, it wasn't a question that was strictly in my area, but certainly something we covered back in pharmacy school.
The caller I spoke with before that was someone who had an e-prescription sent to our pharmacy, but wanted to pick it up at a different store in our system.  She wanted it transferred to the "24 hour pharmacy" at the hospital where she 'went before.'   I debated back and forth with her for several minutes, explaining that that was the HOSPITAL pharmacy and they would not fill an regular outpatient prescription (she wasn't buyin' it.)  I gave her a nearby alternate pharmacy and she wanted specific instructions on how to get there.  Then she decided she'd fill it at a chain pharmacy and wanted me to look up their phone number for her.  Then she hung up on me.

Which brings me back to the physician question.  I hate feeling like my pharmacy knowledge is slipping away.  Some days it really hits home how much of my time is spent screwing around with e-prescription problems and trying to figure out people's insurance coverage.  I am awash in prescriptions for over-the-counter products, trying to put them through insurance, trying to explain to people that they're not covered, or if they are covered, why there's a copay and why it is what it is.   Attempting to generate an e-prescription for any medication that requires ANY personalized directions is like putting a square peg in a round hole.   And arguing with people about WHERE their prescription should be filled....  I've said it before, I kind of miss the days when people brought you a piece of paper and that was that.

So Doctor, I'm sorry I had to put you on hold and scramble to find that information for you.   My life is full of argumentative customers and prescriptions for insulin syringes that say "Take one 3 times a day."
Have mercy on me.


Grumpy, M.D. said...

Oh hell, I look stuff up all day long. We're all human here.

Crazy RxMan said...

I still haven't figured out what "Crackenspoil" cough drops are...