Today was chaotic. It was one of those days where people were impatient. It was apparently our fault that they were late for work, or had another appointment, and they seemed surprised that the prescription-filling process didn't consist of merely pulling the next Big Mac off the conveyor. No matter what estimated wait time we gave people, they kept coming back to the counter after a few minutes, wasting the time of staff members who went chasing down their prescription to see how it 'was coming.' It's just insane behavior. SIT DOWN and WAIT for your name to be called.
What really drives me nuts is when someone comes up and declares, "they told me it would be 15 minutes and it's now been 35 minutes." So I get their prescriptions out there, and lo and behold, they're not in such a rush anymore!! They proceed to tie me up at that counter for another 15 minutes by settling in for a long discussion about just plain stupid stuff. Now, I don't mind answering any questions about the prescriptions. But I don't want to listen to long bitch sessions about insurance, or about why the doctor wrote for naproxen when you told him it doesn't work, or why the doctor only gave you 10 ambien (dammit, I wasn't in the room with you, I DON'T KNOW!!). I don't want to stand there while you decide whether or not to actually purchase the prescription you've been waiting impatiently for, and needed so desperately. All I know is you've been chomping at the bit since you handed these prescriptions over, you've rushed me and everyone else like you're our only customer, and now you refuse to let me get on to the next customer who's also been waiting longer than we told them they would (and will probably repeat this scenario.)
People need to understand: if you want me to spend time with YOU, you have to be willing to wait while I do the same for others. Just a little awareness of your surroundings would be super. And 'wait times' -- well, they're just an estimate. Get over it!!!!