In pharmacy you have to be very detail-oriented. You've got to notice the small things. You've got to catch the one little out-of-whack thing that sticks out in a huge pile of repetitive, routine and otherwise unremarkable tasks. Anyone who works in a dispensing pharmacy has to accept this and be prepared for it -- there's no way around it.
How do you get someone to 'care' about their work?
By 'work', I don't mean correctness of the actual prescription - that's my responsibility to sign off on. But along the road to a finished prescription I sometimes get frustrated by the lack of attention to details that may not affect the final product but still indicate someone who just doesn't care enough to pay attention.
Like, for instance, the label that is slapped on cockeyed on the bottle. Okay, it won't kill anybody -- but it looks crappy and some of the more observant customers might wonder if the person preparing it took the right amount of time with everything else. Appearances matter -- to me anyway. Same if the customer's name is mispelled or their address is incomplete. I've checked prescriptions that are to be mailed out where the address labels have been mixed up between patients, or where the address is mis-typed and doesn't make sense -- but it's already passed through several pairs of eyes that just didn't look at that part. Misspelled words on labels bug me too --- I know, we're lucky if the patient even reads the label and there's probably a lot of them that wouldn't notice anyway -- but darn it, I just don't like letting that go (although I am forced to when things are really crashing around me).
Patient drug information sheets that are crumpled up and stuck inside the bag like trash. Bags that have been ripped open and re-stapled shut so they look like crap. Patients who are supposed to get easy-open caps and don't because nobody sees the indicator on the label. I don't ask the technicians to fix these things for me -- I usually do it myself. Should I feel embarassed at my pickiness? I don't think so. I think prescriptions should look professional even if the $4 crowd is determined to de-value them.
Another little pet peeve ---bad handwriting is not restricted to doctors. People will jot down catalog numbers of things we need to order and I can't READ it!! Okay, do we owe that person 106 tablets or 166? And you can be sure that the person who wrote the illegible note is long gone. Just a few extra seconds on their part would have saved me a whole lot of time.
I don't go complaining or chasing after the people who do these little things -- I think some people just 'care' and some don't and I'm not interested in nagging anyone. Some people do a job so mechanically that they forget other people will be looking at the results of that work in a different way. But it does bug me when the person doing the sloppy work doesn't have to deal with the consequences of their sloppy work.
I'm anal retentive, I guess, but that's what I get paid for.