Customer drops off Vicodin prescription and says he'll be back in a few minutes. I get 'refill too soon' reject. Hasn't filled the prescription with us recently and the reject doesn't tell me anything else. I get the distinct feeling this customer's going to protest the resulting situation (that being, no Vicodin for you today) and I log onto the new Prescription Drug Monitoring website so I can be armed with the reason. He filled the same prescription (120 tablets!) four days earlier at a CVS in the city. Busted.
He pretends to not quite understand what I'm telling him but very quickly gives it up.
Wow. Something that worked that way it was supposed to . Who knew?
6 comments:
I can't wait until FL finally gets that.
Isn't the troll-tracker awesome? I love it.
Woo-hoo! Love the PMP!
I wish we had instant access to it where I work. We have to call another chain and ask them to look. It is ridiculous.
We decided it was because they don't want to lose business, even if it is junkie abuser business.
It's nice to know that there is something that we can do to try and stop these customers from early refills. It still frustrates me how much time is wasted talking with people who know they've just filled a narcotic prescription and can't get it filled again. That doesn't stop them from trying though!
Don't you just love it when you gear yourself up for a fight and the customer turns around and says 'no problem'... Doesn't happen often though!
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