Sorry. This topic has been covered by me before, but I really feel the need to vent. I am shopping at Walgreens this morning, perusing the 2-for-1 vitamin sale, in earshot of the prescription counter. My ears perked up when I heard the technician say to a waiting customer something about "putting a rush on it". The customer then says, as if speaking to a small child, "Now, I'm going to run ONE ERRAND. When I come back, it SHOULD BE READY."
I've been getting a lot of this lately. I call it "The Challenge." The customer decides for ME
how long it should take to render this professional service. They give me a time limit and throw down the gauntlet.
"I'm going to make an appointment, then I'll be RIGHT BACK." Or, as they slap the prescriptions down, they state, "TEN MINUTES?"
They come back, badger the technician, who (I know) is trying to be nice and who assures, "It's almost ready", or "the pharmacist just has to check it."
I am SO goddamm SICK of this. Actually no, it's not almost ready. When I am satisfied that the prescription is correct and safely ready to go down your gullet, THEN it will be ready.
I continued my shopping trip at Home Depot. They have an area where they mix paint colors for people. Unlike a prescription, no one dies or is injured from the wrong color paint.
Yet, people seemed quite OK with the fact that it will take AS LONG AS IT TAKES to get the right damn paint color mixed.
I came to retail pharmacy after a number of years in hospital, and I was probably guilty of allowing customers to run me around like a little rabbit for a long time. One of the things I came to appreciate from fellow bloggers is how upside down that is and how completely brainwashed we can get. At work recently we had to submit some professional 'goals' as part of our evaluation, and one of mine was that I am going to take the time I need to safely render my service. And when there are interruptions, and people gabbing, and phones ringing and distractions everywhere, that is when I'm going to protect MYSELF and my license, and I don't give a crap how long anyone thinks it should take. Probably not the kind of 'goals' they had in mind.
Again, I am just venting here. We're all familiar with the many factors that have allowed pharmacy services to be so devalued.
I don't know why this is grating on me so much lately, but... it is. Must be the heat or something.