There's a commercial on TV for National Car Rental that features the "Business Pro" -- the frequent and experienced business traveler who can breeze through the airport -- going "shoeless and metal-free in seconds." In the endless procession of people we wait on at the pharmacy every day, I have come to truly appreciate the Pharmacy Pro. I'll give people a pass for their first couple of visits (maybe) but after that, well ---- these are the true marks of you, the Pharmacy Pro:
1. You hand me your prescription insurance card with the prescription, or in the case of an e-prescription, when you check in. Each and every time. Even if you've been to the pharmacy 40,000 times before. It's the newest and most current card. It's not your dental or medical card. If the prescription's for a family member, you give me their card, not yours. I already love you for that.
2. You are acutely aware of your surroundings. If the place is going crazy and there are lots of people waiting, you say "I'll stop back later." If you know you have multiple prescriptions, you do the same regardless. I love you for that.
3. You are aware, at least generally, of what your doctor has sent us. If there are things you don't need filled, but just kept on file, you tell me up front. I love you for that.
4. If you want a refill of something, as well as having your new prescription filled, you tell me immediately. You do not wait until we are ringing up the prescription before saying, "Oh, and I also need some test strips" and expect to just stand there and wait.
5. While waiting for your prescription, if you are paying by check, you have your checkbook out and you have already filled out the entire check except for the amount. I love you for that.
6. You are an active participant in this process. You look over what you are receiving and verify that what is there is what you're after. Not when you get to your car, not when you get home, not 3 days later when you tell me you 'never got' something.
Here's to you, Pharmacy Pro.