I've only worked about half my career in retail pharmacy (started in hospital) so I always thought of myself as a neophyte when it came to fake prescriptions, phony call-ins and other forms of drug diversion. I'm sure I've been fooled more than once. I'm not sure how many occurrences most pharmacists would say they have in a typical week, but I seem to have encountered a cluster.
We had one guy come in -- never filled with us before and wanted to pay cash for his Percocet prescription ( I wasn't too familiar with the doctor, either.) Of course even for me this was a red flag
and a check of the state's monitoring website revealed a long string of Percocet prescriptions, some filled literally right on top of each other. The most recent was 4 days earlier for an even larger quantity.
Sent him away and he was not a happy camper. I don't really care what he's doing with it, probably selling it, but it's irritating as hell and a waste of my time. I contacted the doctor's office, sent them a copy of the State information, and never heard anything back.
I've also encountered a string of 'lost' prescriptions claims -- 'lost' on vacation, 'accidentally' threw it away, lost my purse, etc. etc. etc. I wish every prescriber would make it clear from the outset that they will not replace lost or stolen prescriptions without a police report. I can't believe how accommodating some of these doctors are.
Also recently became aware of someone calling in her own prescriptions -- she was pretty good but it never sounded completely right to me and I am mad at myself and the rest of our staff that no one thought to take the time to verify it.
I guess it's just irritating to be played for a fool. We're hammered with the principles of customer service and being nice to everyone and I feel like these drug seekers are probably laughing all the way out the door. I know this isn't news to any experienced retail pharmacist out there, but just had to get it off my chest.