There are many times when I pick up the phone during a really busy day and instantly regret it. I wish I could time-travel back 10 seconds and not pick it up. I wish I could instantly change places with a virtual representation of myself, who had plenty of time to take the call -- an avatar, if you will. I want my avatar to handle the following calls:
The historian. Someone who wants to give me a long, leisurely story about anything that pops into their head -- long-ago prescriptions, surgeries, doctor visits, family issues, etc. etc. leading up to ( I assume) a question, if they would ever just get to it.
The number reader. Someone who just wants to give me a list of prescription numbers to refill, perhaps with a little extra information about each ("You'll have to call the doctor on that one") in case I am unable to figure that out for myself. They don't want to use the automated refill line, which was created specifically so I would have time to actually fill those lists of prescriptions and not have to be on the phone all the time.
The non-English speaker. After about 10 minutes of back-and-forth on the line, I've been able to ascertain your name and date of birth. Now we're gettin' somewhere.
The salespeople. This one really gets me. What in God's name makes you think I have time to listen to you?? Without identifying themselves, they ask to speak to the 'owner.' When was the last time you worked in a pharmacy with an owner ??? For me, I think I was in pharmacy school and did a rotation in the last independent pharmacy left in the state. Then, they ask to speak to the administrative assistant (??) or whoever does the buying. Strike three, buddy, can't help you. Or it's some drug company rep wanting to give you a long scripted spiel 'just to let you know' about some product and what tier it's on with such-and-such insurance and would I feel comfortable now recommending it? I hate being rude to these callers, but have any of them been in a pharmacy lately? Do we look like we can deal with these calls?
Please hold for my avatar.