There are still a lot of snake-oil remedies out there in the big-box chain pharmacies. In my job I don't usually have to deal with people asking if the Chaser hangover remedy really works, or if they should use some weird de-toxifying thing that is prominently displayed on our shelves. I can vouch for most of the OTC items we carry. Sure, there are some that I don't think are very good, like the sub-therapeutic-dose multi-symptom cold products, but for the most part I wouldn't tell someone "it's useless, don't throw your money away."
I don't have any real training in marketing or business, but I do know there is a sucker born every minute. The same people who loudly protest a $25 copay will gladly fork over that much and more for a 'natural, homeopathic' remedy. I take a dim view of that stuff. Sorry, but the placebo effect is very strong, and these are some really expensive placebos.
Unfortunately, some of these products are starting to creep into our inventory. Some non-pharmacy, remotely-situated retailing geniuses apparently think they will be a moneymaker (and they probably will.) We don't have a 'front-store' and a 'back-store' --- it's all one store, which means not only will I have to ring the stuff up, I will get asked what I think of it.
I'm going to be honest. But even if I nicely suggest another product with some true pharmaceutical evidence behind it, the customer is left wondering why we carry the first item at all. I hate being put in this position. I 'm not going to pretend I am happy to sell this stuff. But if I say what I am really thinking ("somebody who I've never even met has decided we need to carry this junk") I come across as .... well, a disgruntled employee?
I need a way around this...... know what I mean?