I would think that anyone who works in a pharmacy would tell their friends and family to: (a) avoid calling me at work , (b) if you do call me, the chances are very good that I won't be able to have more than a 15-second conversation with you, and (c) call me on my lunch or break, IF I get one.... better yet, I'll call you.
When you're calling a pharmacy, you are calling a place where the phone rings constantly. There are some people who get so many calls from their kids or spouse I think to myself, DON'T you people TALK to each other AT HOME? Sure, I know some personal calls at work are necessary, but some etiquette needs to apply -- keep it short, don't stand in the middle of the pharmacy where every customer who's waiting can HEAR that you're on a personal call WHILE they wait, and maybe find a few minutes where you can go in the back room and use your own cell phone. I've had both pharmacists and techs settle in for long, leisurely chats punctuated by uproarious laughter while a roomful of pissed-off patients glares at them (they are oblivious, however). If THEY were the patient waiting, they would be the first to complain.
I even had the boyfriend of a co-worker get pissed because he was on hold too long! Called back, said "I'm STILL waiting for (girlfriend), and I've ALREADY been on hold."
Oh NO, you didn't just say that!! Time for a little chat with your girlfriend about what she does for a living...